Returns, Exchanges and Cancellations
La Principale practices a wide final sale policy. No piece can be returned or exchanged for any reason barring errors made in the production of the piece(s). If there is a fault in production you must send an email explaining in detail what the problem is, where and when you bought the piece, and your order number if applicable. You may be asked to provide a digital photo of the problem before we agree to remake your piece. DO NOT SEND ANYTHING BACK UNLESS YOU HAVE CONFIRMATION FROM US.
Sale of discounted items are final and for no reason can be returned, exchanged, or refunded.
Please send your email to helpdesk below:
Items must also be:
1. Returned within 14 days of receiving your order.
2. Returned in the package in which it came, with all original tags and labels attached.
3. In new condition, both unworn and unwashed.
If all of these stipulations are met, we will reimburse you for return postage. Items returned that do not comply with our return policy will be discarded or returned at the customers' expense. Only items bought directly from official representatives may be returned. Returns and exchanges are not admissible on discounted items or damaged items that have been price adjusted.
There are no cancellations on orders. You are purchasing a made to order item therefore once your order is placed it is automatically confirmed for production. Due to this, no changes can be made to your order once it has been placed.